Millions of patients each year receive healthcare advice through telehealth, but does it really work? The answer is yes! Telehealth emerged during the COVID-19 pandemic, and has since become a staple of modern medicine. The ability to meet with a doctor virtually helps improve healthcare accessibility, reduce travel costs, and more!. This week on Fox 17, Dr. Bitner runs through the pros and cons of utilizing telehealth for your next doctor’s office visit.
Fact #1
Telehealth works great for both patients and the healthcare system. Telehealth has been shown to improve patient outcomes, especially for treatment such as blood pressure management, obesity and metabolic health, blood sugar management, anxiety and depression counseling, and substance abuse care. Studies have even shown telehealth offers numerous benefits over in-person care, including reduced travel costs, less time taken off work, easier appointment scheduling, and better medication adherence. It can also be a good option for patients who live in areas without access to specialists or healthcare resources.
For the healthcare system, more patients show up for telehealth (fewer no shows) and hospitals and clinics typically see a reduction in staffing costs as well. Conducting virtual care also allows providers to enjoy more flexibility, with the ability to work from a home office during evening hours.
Fact #2
Telehealth isn’t without its challenges. While virtual healthcare is certainly a valuable asset, it can be difficult to access depending on a number of different factors. In order to access telehealth care, you need to have adequate internet access, confidence in your ability to use technology, as well as the time and space to have an appointment. Telehealth may also be lacking in certain areas depending on your needs, resulting in fragmented care.. For example, if you’re in need of a physical exam, kits to monitor blood pressure or weight, or complimentary educational services, telehealth might not be for you.
Another telehealth challenge is insurance coverage. During the COVID-19 pandemic, Medicare and Medicaid loosened their restrictions, making virtual care more available. However, there’s a growing concern that if federal coverage lapses, commercial insurers may follow suit, putting telehealth out of reach for a large number of patients. In Michigan, Medicaid currently covers telehealth, and Medicare coverage is secured through September 2025—with advocates pushing for a two-year extension.
Patient Story
Jane recently began experiencing menopause symptoms, including hot flashes and weight gain. She also lives in Michigan’s Upper Peninsula, where it’s difficult for her to find a menopause-certified provider (MSCP). Luckily, Jane found a MSCP doctor through Menopause.org who offers telehealth services. She met with a Physician’s Assistant, and the visit went extremely well. She felt heard and was provided with quality information to read and access after the appointment. The PA was able to view her blood work and once Jane got a mammogram and PAP smear at her PCP, the PA was able to prescribe hormone medication for her. She was then able to schedule a follow up appointment, with her insurance covering part of the cost. Jane was able to access menopause care in the comfort of her home and felt lucky to live up north and still be able to get such quality care.
Takeaway Tip
Know what resources are available in your area and check to see if they do telehealth! There are numerous sites, including menopause.org, that can connect you with certified and licensed providers, especially if speciality care is lacking in your area. Take advantage of technology and get better!